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TOPIC: Goo

Media & Cache on shared storage network 06 Feb 2020 17:13 #104428

  • StefanTheHeist
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Thanks everyone. Lumaforge is working with Apple on this. Fortunately we can still read/write to the SMB share in the Finder just fine, so we'll be copying all assets to an external SSD to work off until this is resolved.

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Media & Cache on shared storage network 06 Feb 2020 18:01 #104429

  • ronny courtens
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SNS has published a knowledge-base update which confirms our findings: the issue only affects specific configurations and workloads, and it cannot be reproduced on all systems running Catalina: support.studionetworksolutions.com/hc/en...alina-w-SNS-products

We have indeed submitted an engineering report to Apple and we are currently working with them towards a solution.

- Ronny

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Media & Cache on shared storage network 10 Feb 2020 17:58 #104518

  • JeremyG
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oldsoul-

I'd encourage you to reach out to SNS as it appears they have a fix until Apple can address this at the OS level.

I tried it on Friday, and everything is working and looking good for our Catalina based machines.

Hope this helps!

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Media & Cache on shared storage network 10 Feb 2020 19:43 #104520

  • oldsoul
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Thanks Jeremy G. Thats great news. I've been working with SNS since the beginning and have been diligent about trying to solve this. They are working on a Mojave patch now and will let me know. Fingers crossed.

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Media & Cache on shared storage network 11 Feb 2020 19:15 #104541

  • ronny courtens
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Actually, it was a very dumb thing they changed without letting anyone know. There is an easy fix for this, we have tested it with different clients.

- Ronny

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Media & Cache on shared storage network 11 Feb 2020 23:51 #104550

  • haysoos123
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Wow, thanks to everyone for troubleshooting this! I thought we were all going crazy. Every once in a while we would have a disconnection, or the library refused to save. Our storage is connected through SMB. I THINK we mitigated the problem somewhat by pointing to the cache to a different subfolder whenever we switched machines.

It's crazy because Apple has broken SMB several times over the years, and they often don't communicate how they're changing the implementation. Whoever's in charge of this needs to be fired.

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Media & Cache on shared storage network 12 Feb 2020 15:46 #104567

  • afite
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Can you specify the "dumb thing" that they changed? We have a QNAP SMB server and I would like to know if there is a way for us to deal with the issue while waiting on Apple.

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Media & Cache on shared storage network 13 Feb 2020 12:44 #104581

  • ronny courtens
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I am not an IT engineer, I repeat what our techies are saying. But it has something to do with port usage and netbios. Just like SNS, our support team has released a patch for our clients. I am sure that Qnap will do the same soon.

- Ronny

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Media & Cache on shared storage network 13 Feb 2020 13:29 #104584

  • JeremyG
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We had the Mojave machines fixed yesterday and there’s even improvement there, even though those machines weren’t dropping connections.

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Goo 13 Feb 2020 13:31 #104585

  • ronny courtens
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Good to hear that, Jeremy! It's actually the same fix, but with a little tweak.

- Ronny

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