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TOPIC: Normal wait time before receiving license key?

Normal wait time before receiving license key? 16 Apr 2018 16:03 #95179

  • Krzysztof
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Hello

I ordered the upgrade to SliceX w Mocha over two weeks ago and am still to receive my key license. Is this normal behaviour for CoreMelt time wise? Also a number of emails to support have been sent (3)

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Krzysztof
Last Edit: 16 Apr 2018 16:04 by Krzysztof.
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Normal wait time before receiving license key? 17 Apr 2018 11:39 #95187

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Last week was NAB Show, and they were all there, and that tends to slow down tech support for a lot of vendors. Normally you should have an email with your license number very shortly after your order has been verified. Be sure it's not going to a junk/spam folder. Now that NAB is over, I'd try contacting them again. I'll drop Roger a note to let him know, also.

You mention an "upgrade" and upgrades don't require any additional license numbers, you just install the latest version and that's it.
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Normal wait time before receiving license key? 18 Apr 2018 00:03 #95200

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What’s your email .? It probably has been sorted out now but I will double check if you send me your email
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Normal wait time before receiving license key? 18 Apr 2018 00:48 #95201

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Hello

Thank you for the reply.

My Coremelt email is This email address is being protected from spambots. You need JavaScript enabled to view it.

Regards
Krzysztof
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Normal wait time before receiving license key? 20 Apr 2018 22:19 #95253

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Please to say all was resolved.
Thanks to the CoreMelt folks.

K
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