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TOPIC: HELP! FCPX keeps crashing red camera apple workflow plug in

HELP! FCPX keeps crashing red camera apple workflow plug in 08 Jun 2020 23:54 #107755

  • yikes
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Greetings, I'm a newbie so forgive my would be ignorance. I have Catalina 10.15.5 running FCPX with red camera plug ins, the last few days it doesn't even stay open for 60 seconds before I get a crash error redopencl.dylib I have uninstalled both software and plug in and the same problem. Please help.
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HELP! FCPX keeps crashing red camera apple workflow plug in 09 Jun 2020 11:50 #107762

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It look like maybe the RED plugin crashed FCPX. The crashed thread was 65 and you didn't post that call stack so it's hard to tell. There is also a message about graphics error.

Please state the exact Mac you have, including year, model, and GPU.

Also if possible post the call stack for thread 65.

If you uninstalled the software and plugin and it's still crashing in REDOpenCL.dylib, then it has not been fully removed. You'd need to contact the plugin manufacturer for instructions on full removal.

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HELP! FCPX keeps crashing red camera apple workflow plug in 09 Jun 2020 20:01 #107773

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HELP! FCPX keeps crashing red camera apple workflow plug in 13 Jun 2020 01:11 #107850

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Model Name: iMac
Model Identifier: iMac14,1
Processor Name: Quad-Core Intel Core i5
2013
Processor Speed: 2.7 GHz
Number of Processors: 1
Total Number of Cores: 4
Intel Iris Pro 1536 MB

65. Dispatch queue: open_clruntime

Thank you so much. I'/ve been out of town and came back today and installed and reinstalled as Red support had me do and it instantly crashes when loading up the master file

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HELP! FCPX keeps crashing red camera apple workflow plug in 13 Jun 2020 01:12 #107851

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Thank you, I've done that several times and also talked with Red tech support that told me the same thing, still crashes.

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HELP! FCPX keeps crashing red camera apple workflow plug in 13 Jun 2020 13:37 #107858

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yikes wrote: Thank you, I've done that several times and also talked with Red tech support that told me the same thing, still crashes.


If it's crashing in RED's code you will need to contact them and firmly encourage them to escalate this. This would typically consist of sending them the entire FCPX crash log or taking other debugging steps they request. The case tracking system of any worthwhile company will contain all prior reports of similar problems, which enables them to do a search on similar crash reports.

Based on their incident tracking database, at a bare minimum they should be able to determine if it's unique to Catalina, unique to 10.15.5, or unique to a certain encoding format of RED media.

There are obviously lots of FCPX customers using RED media and the RED workflow plugins. They are not all crashing, so it may be something unique to your situation. E.g, when you say it "immediately crashes when loading up the master file", do you mean when simply opening the FCPX library? Or when loading the project (aka timeline)? If so where are those files located? Are they all on a locally-attached HFS+ or APFS partition, or are any on an ExFAT or NAS drive?

If the media files and FCPX library are all on local drives, try going there in Finder do CMD+I and re-granting access permission to those folders and all files therein. Go to the bottom of the Get Info panel under Sharing & Permissions, unlock it, grant group "everyone" read & write access, then click the gear icon and click "apply to enclosed items". There were some permissions changes on Catalina that might be involved.

If you will post the complete call stack for the crashing thread I'll examine that.

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HELP! FCPX keeps crashing red camera apple workflow plug in 13 Jun 2020 14:46 #107859

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HELLO all files are on my external hard rive in the library. I copied the top of the crash report it's quite long, Let me know if you need any more of it. Thanks again.

after tProcess: Final Cut Pro Trial [2107]
Path: /Applications/Final Cut Pro Trial.app/Contents/MacOS/Final Cut Pro Trial
Identifier: com.apple.FinalCutTrial
Version: 10.4.8 (366731)
Build Info: ProEditorTrial-36673001093000000~2 (15B1002)
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: Final Cut Pro Trial [2107]
User ID: 501

PlugIn Path: /Library/Application Support/ProApps/*/RED.bundle/Contents/MacOS/REDOpenCL.dylib
PlugIn Identifier: REDOpenCL.dylib
PlugIn Version: ??? (0)

Date/Time: 2020-06-13 10:42:04.196 -0400
OS Version: Mac OS X 10.15.5 (19F101)
Report Version: 12
Anonymous UUID: 952632F3-2F8F-28CC-EFB5-03D348817361


Time Awake Since Boot: 13000 seconds

System Integrity Protection: enabled

Crashed Thread: 61 Dispatch queue: opencl_runtime

Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Exception Note: EXC_CORPSE_NOTIFY

Application Specific Information:
abort() called

Application Specific Signatures:
Graphics kernel error: 0xfffffffe


Thread 0:: Dispatch queue: com.apple.main-thread
0 libsystem_kernel.dylib 0x00007fff6ea1adfa mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff6ea1b170 mach_msg + 60
2 com.apple.CoreFoundation 0x00007fff34a77f85 __CFRunLoopServiceMachPort + 247
3 com.apple.CoreFoundation 0x00007fff34a76a52 __CFRunLoopRun + 1319
4 com.apple.CoreFoundation 0x00007fff34a75ece CFRunLoopRunSpecific + 462
5 com.apple.HIToolbox 0x00007fff336a4abd RunCurrentEventLoopInMode + 292
6 com.apple.HIToolbox 0x00007fff336a47d5 ReceiveNextEventCommon + 584
7 com.apple.HIToolbox 0x00007fff336a4579 _BlockUntilNextEventMatchingListInModeWithFilter + 64
8 com.apple.AppKit 0x00007fff31cec829 _DPSNextEvent + 883
9 com.apple.AppKit 0x00007fff31ceb070 -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 1352
10 com.apple.AppKit 0x00007fff31cdcd7e -[NSApplication run] + 658
11 com.apple.LunaKit 0x000000010f55c0fb LKApplicationMain + 363
12 libdyld.dylib 0x00007fff6e8d9cc9 start + 1

Thread 1:: com.apple.ProGL.object-deletion
0 libsystem_kernel.dylib 0x00007fff6ea1d882 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff6eade425 _pthread_cond_wait + 698
2 com.apple.progl.framework 0x000000010f787097 (anonymous namespace)::threadFunc(void*) + 65
3 com.apple.procore.framework 0x000000010cbaf5d9 PCThread::startup(void*) + 29
4 libsystem_pthread.dylib 0x00007fff6eade109 _pthread_start + 148
5 libsystem_pthread.dylib 0x00007fff6ead9b8b thread_start + 15

Thread 2:: MIO Mounting Thread
0 libsystem_kernel.dylib 0x00007fff6ea1d882 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff6eade457 _pthread_cond_wait + 748
2 com.apple.Foundation 0x00007fff370e7896 -[NSCondition waitUntilDate:] + 144
3 com.apple.Foundation 0x00007fff370e9c56 -[NSConditionLock lockWhenCondition:beforeDate:] + 91
4 com.apple.proapps.MIO 0x000000010f0ef5a3 -[PluginLockPair scanPaths] + 403
5 com.apple.Foundation 0x00007fff371067a2 __NSThread__start__ + 1064
6 libsystem_pthread.dylib 0x00007fff6eade109 _pthread_start + 148
7 libsystem_pthread.dylib 0x00007fff6ead9b8b thread_start + 15

Thread 3:: MIO Mounting Thread
0 libsystem_kernel.dylib 0x00007fff6ea1d882 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff6eade457 _pthread_cond_wait + 748
2 com.apple.Foundation 0x00007fff370e7896 -[NSCondition waitUntilDate:] + 144
3 com.apple.Foundation 0x00007fff370e9c56 -[NSConditionLock lockWhenCondition:beforeDate:] + 91
4 com.apple.proapps.MIO 0x000000010f0ef5a3 -[PluginLockPair scanPaths] + 403
5 com.apple.Foundation 0x00007fff371067a2 __NSThread__start__ + 1064
6 libsystem_pthread.dylib 0x00007fff6eade109 _pthread_start + 148
7 libsystem_pthread.dylib 0x00007fff6ead9b8b thread_start + 15

Thread 4:: MIO Mounting Thread
0 libsystem_kernel.dylib 0x00007fff6ea1d882 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff6eade457 _pthread_cond_wait + 748
2 com.apple.Foundation 0x00007fff370e7896 -[NSCondition waitUntilDate:] + 144
3 com.apple.Foundation 0x00007fff370e9c56 -[NSConditionLock lockWhenCondition:beforeDate:] + 91
4 com.apple.proapps.MIO 0x000000010f0ef5a3 -[PluginLockPair scanPaths] + 403
5 com.apple.Foundation 0x00007fff371067a2 __NSThread__start__ + 1064
6 libsystem_pthread.dylib 0x00007fff6eade109 _pthread_start + 148
7 libsystem_pthread.dylib 0x00007fff6ead9b8b thread_start + 15

Thread 5:: MIO Mounting Thread
0 libsystem_kernel.dylib 0x00007fff6ea1d882 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff6eade457 _pthread_cond_wait + 748
2 com.apple.Foundation 0x00007fff370e7896 -[NSCondition waitUntilDate:] + 144
3 com.apple.Foundation 0x00007fff370e9c56 -[NSConditionLock lockWhenCondition:beforeDate:] + 91
4 com.apple.proapps.MIO 0x000000010f0ef5a3 -[PluginLockPair scanPaths] + 403
5 com.apple.Foundation 0x00007fff371067a2 __NSThread__start__ + 1064
6 libsystem_pthread.dylib 0x00007fff6eade109 _pthread_start + 148
7 libsystem_pthread.dylib 0x00007fff6ead9b8b thread_start + 15

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HELP! FCPX keeps crashing red camera apple workflow plug in 13 Jun 2020 14:50 #107860

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yikes wrote: I copied the top of the crash report it's quite long, Let me know if you need any more of it. Thanks again...


In that log it was thread 61 that crashed. Can you copy and paste only the call stack for thread 61?

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